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Word to the Wise: DO NOT Use Norton Virus Removal Services - Walking on the Edge
I don't really have a plan...
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Word to the Wise: DO NOT Use Norton Virus Removal Services
I revise my earlier opinion of "Thank goodness Norton got the virus off my system." Now I say, "Call Dell, call anybody else, DO NOT call Norton to help you with your virus removal. Just DON'T."

Why not? Well I'll tell you. Yes, they removed the virus from my system. But in the process, they caused five individual problems with other programs and my operating system (presumably by deleting files while eradicating the virus). OK, I understand the need to get rid of those files. What I DON'T understand is why, when I called Norton to fix what they'd broken, after speaking to 3-5 supervisors over the course of an hour and a half, NO ONE in Norton said they could help me. OH. Unless they charged me another $100, of course. And then they couldn't guarantee anything. What they did say was: a) it had been too long since I first called in, so they couldn't help; and b) it was not virus removal, so they couldn't help.

Yeah, well, a) I do not recall being informed that I only had 7 days to call back if I had problems (and not all of the problems manifested immediately); and b) THEY CAUSED ALL OF THESE PROBLEMS. I never had any of these problems in the 6 years I owned the computer, before calling Norton.

Last time I had a virus problem, I called Dell. They charge $20 more to help you, but you know what? If there's anything wrong, they FIX IT. And they don't cause new problems. Nor do they say, "We don't know what to do with that, because it's not virus removal." Unlike Norton, where they sit on their hands and explain the same "we can't help you" line to me five times or more, all the while acting like maybe I'm not understanding what they're trying to tell me. No, I understand perfectly. What I don't understand is how your technicians can supposedly know how to go in and remove the right things to get rid of a virus, but then can't fix the problems they've caused while removing those things. Unless your technicians are not well trained. Perhaps that's it.

I am SO incredibly displeased with them now. I paid over $130 to get my computer fixed by them, and now it has five things wrong with it, which they caused and wouldn't fix.

So in summary: Norton - you get a big red FAIL stamp from me today, and I'm never calling you again.

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Trixie feels: enraged enraged

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Comments
spectralbovine From: spectralbovine Date: March 13th, 2009 01:48 am (UTC) (current file)
I never had any of these problems...before...Norton.
In summary. Norton came preinstalled on my computer, and it's caused me so much fucking hell. I swear almost 90% of my problems are actually Norton's fault in its valiant attempt to protect me from the evils of my Internet connection. I've disabled it recently and been much happier. I haven't tried to uninstall it because I hear that's nigh impossible since it'll just think you're a virus.
lyrainverse From: lyrainverse Date: March 13th, 2009 01:54 am (UTC) (current file)
I uninstalled Norton after hearing about some privacy problems, on top of the fact that it's an insidious program that gets into everything else. It took awhile, but I got it. Now I use Avira and the only thing I have to deal with is a popup once a day when it updates, but it's free so I can't complain.
spectralbovine From: spectralbovine Date: March 13th, 2009 02:02 am (UTC) (current file)
I've never heard of Avira, but I'm using AVG now. I have yet to get hit with an actual virus (...that I know of?), so it's hard to tell how effective it is, but I know Malwarebytes is effective against malware! Killed some shit in my registry last week, and my computer got better instantly.
particle_person From: particle_person Date: March 13th, 2009 03:23 am (UTC) (current file)
Ack, that's awful. Once upon a time, Norton Antivirus was a great program. It's kind of sad what's happened to it.
bktheirregular From: bktheirregular Date: March 13th, 2009 07:07 am (UTC) (current file)
When I ordered my laptop, I decided I would forego Norton and just install Avast antivirus. Free, and quite effective - Avast flagged a trojan horse virus being passed around between computers on flash drives during a due diligence investigation, leaving my laptop as the only one unaffected.
narfzz From: narfzz Date: March 13th, 2009 11:34 am (UTC) (current file)
So what's the actual problems on your computer? Maybe I can help in finding the files that you need that was deleted when the virus was removed. Most of the time files that are shared among programs can be easily downloaded online and replaced.
soleta_nf From: soleta_nf Date: March 13th, 2009 12:58 pm (UTC) (current file)
That's horrid service, ugh. :( Can you report them to the Better Business Bureau? I don't know if that has an effect anymore. That's ridiculous that they won't clean up their own mess, especially after you paid all that money!

I hope you can get your files back!
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